PERSONAL DETAILS
Name: Pauliina Mäkelä (formerly Viikeri)
Sex: Female
Nationality: Finnish
Place of birth: Tampere
Current place of residence: Lempäälä
Marital status: Married, three sons
WORK EXPERIENCE
Kinda Ltd
07/2010-
Founder, CEO, social media trainer, consultant and lecturer
The City of Hämeenlinna
10/2012-12/2013
Part-time Learning Coordinator in Project AVO2 – Openness Accelerating Learning Networks 2012-2013
The Association of Finnish eLearning Centre
10/2012-03/2013
Part-time Project Manager in JESPERI project and in TYYNE project
The Association of Finnish eLearning Centre
09/2011-06/2012
Part-time Project Planner and Community Gardener in Project AVO – Open networks for learning in Vinkkiverkko
Otava Folk High School
06/2010-09/2012
Part-time Specialist in social media and Community Gardener in Project AVO – Open networks for learning in Sometu
Nokia Siemens Networks
09/1999-06/2010
Communications and Change Management Specialist/NSN Agile Coach, Nokia Siemens Networks, CDO, Quote to Cash (Q2C) Program, Change Management Team
Main responsibilities: 1) global training management with close co-operation with Q2C Key Program training contacts, Q2C Regional training contacts, Academy contacts and Q2C Training path owners, 2) participating into the projects related to training development, 3) Q2C Critical Item 9 (Roles & Responsibilities) KPI (Key Performance Indicator) reporting of training follow-up, competence assessments and training feedback, 4) developing and executing the processes, ways of working and communications for global training management and 5) participating and learning new things via Tampere Scrum Masters meetings and actively networking with innovating persons in NSN.
Metrics Specialist/NSN Agile Coach, Nokia Siemens Networks, COO Business Excellence, Planning & Development, Metrics Development
Main responsibilities: 1) creating, updating and giving trainings of the Metrics Library which is a database for NSN metric definitions, 2) creating and updating NSN metric definitions, 3) participating into the projects related to metric definitions, quality reporting and quality reporting tools, 4) participating into the METRO Program which will design, create and deploy a common reporting environment for Product Process reporting for NSN with the reporting subprojects of fault management, change management, release and maintenance delivery management, test management and product management, 5) giving Agile/Scrum coaching, organizing Tampere Scrum Masters meetings and Agile events for 1-200 persons in a role of a Agile Change Project Leader in Tampere site and NSN Agile Coach, 6) participating and giving presentations in the COO Metrics Core Team meetings with Business Excellence persons from COO Business Units and taking care of the rolling responsibility for writing meeting minutes, 7) developing and executing the communications for Metrics Community, 8 ) participating into the end user support tasks related to Metrics and Reporting tools (e.g. handling resource mailboxes, creating FAQ pages, handling access rights, feedback, change requests, development ideas and User Stories, 9) creating NSN HW metric definitions and participating into the creation of NSN HW reporting short term and long term reporting solutions, 10) creating and updating TWiki pages and giving trainings for usage of TWiki pages for enabling the internal and external stakeholders to communicate openly and 11) participating into the supporting tasks of the monthly KPI (Key Performance Indicator) reporting.
Metrics Specialist, Nokia, Nokia Networks, Product Creation Quality
Main responsibilities: 1) creating, updating and giving trainings of the Metrics Library which is a database for NET metric definitions, 2) keeping the minutes of Product Creation Metrics Steering Group and creating the monthly Metrics Info Bulletin, 3) giving trainings of the Measurement and Analysis Process, 4) following up the metric actions and communicating the results of the metrics actions, 5) developing and executing the requirement process of metrics and reporting tools, 6) participating into the creation and the user acceptance testing of metrics and reporting tool and 7) organizing meetings related to metrics and reporting of fault management.
Senior Customer Support Engineer, Nokia, Nokia Networks, mCreate Product Line
Main responsibilities: 1) coordinating and following up the inbound technical question cases in the technical questions database (called Electra), the fault reports in the fault management tool (called Pronto) and 3rd party technical question cases and fault reports in the 3rd party fault management tool (called HP ITRC), 2) coordinating and following up the customer case status with the technical support actions, 3) chairing the Fault Control Board meetings biweekly, 4) updating the mCreate Product Line Working Instructions and giving training related to these instructions, 5) induction tasks, 6) giving end user support in Key User, Power User and Local Concept Owner roles for fault management and handling technical questions and giving end user support in Active Agent, Key User and Queue Manager roles for technical support, 7) developing and executing the tool trainings and 8 ) taking care of administration tasks of fault management tool for mCreate Product Line.
Customer Support Engineer, Nokia, Nokia Networks, mCreate Product Line
Main responsibilities: 1) coordinating and following up the inbound technical question cases in the technical questions database (called Electra), the fault reports in the fault management tool (called Pronto) and 3rd party technical question cases and fault reports in the 3rd party fault management tool (called HP ITRC), 2) coordinating and following up the customer case status with the technical support actions, 3) chairing the Fault Control Board meetings biweekly, 4) updating the mCreate Product Line Working Instructions and giving training related to these instructions, 5) induction tasks, 6) giving end user support in Key User, Power User and Local Concept Owner roles for fault management and handling technical questions and giving end user support in Active Agent, Key User and Queue Manager roles for technical support, 7) developing and executing the tool trainings and 8 ) taking care of administration tasks of fault management tool for mCreate Product Line.
Maintenance Coordinator, Nokia, Nokia Networks, Intelligent Network, IN
Main responsibilities: 1) coordinating and following up the inbound technical question cases in the technical questions database (called Electra), the fault reports in the fault management tool (called Pronto) and 3rd party technical question cases and fault reports in the 3rd party fault management tool (called HP ITRC), 2) coordinating and following up the emergency cases from the customers, 3) creating the General Fault Report Status Reports, 4) creating the Intelligent Network Working Instructions and 5) taking care of the secretary tasks of the Fault Control Board meetings biweekly
Tampere Conference Ltd.
13.2.1996-31.8.1999
Congress Secretary
Main responsibilities: 1) Congress organizing tasks: designing and creating registration forms, handling registration and payments, organizing accommodation and transport, taking care of the abstract handling, call for papers and brochures designing and posting, sending confirmation letters and handling correspondence with the congress participants and partners, working in the congress office at the congress venue, 2) working as a Mac advisor and 3) taking care of the administration tasks in the registration database.
Tilos Ltd.
13.2.1996-31.8.1999
Executive Assistant
Main responsibilities: 1) taking care of the incoming information of the firm which main products were the cleaning products and dish machines for institutional catering service, 2) taking care of the outgoing information from the firm as the e-mail messages, letters and invoices, 3) organizing and scheduling meetings and appointments, 4) filling, recording and logging the information related to the firm, 5) handling phone calls, 6) invoicing and 7) working as a Mac advisor.
POSITIONS OF RESPONSIBILITY
Hallituksen varajäsen i.e. Deputy Member of the Board, Sitekick Oy, 08/2019-
Hallintoneuvoston jäsen i.e. Member of The Administrative Council, Luopioisten säästöpankkisäätiö, 01/2019-
Hallituksen jäsen i.e. Board Member, Yleisradio, 01/2017-04/2021
Jäsen i.e. Member, Lempäälän elinkeinopoliittinen työryhmä / ELPO-yhteistyöryhmä, 01/2017-
Hallituksen jäsen i.e. Board Member, Suomen Radio- ja TV-selostajat ry, 03/2017-03/2020
Valiokunnan jäsen i.e. Committee Member, Pirkanmaan Yrittäjien jäsenten kilpailukykyvaliokunta, 01/2018-12/2019
Erikoisasiantuntija i.e. Business Mentor, Tampereen kaupunkiseudun yrityspalvelut Oy, Ensimetri, 06/2017-08/2018
Varapuheenjohtaja ja viestintävastaava i.e. Vice-Chairperson & Communication Specialist, Lempäälän Yrittäjät r.y., 01/2017-12/2019
Puheenjohtaja, hallituksen jäsen, jäsenlehden toimittaja i.e. Chairman, Member, Editor, Pirkanmaan Monikkoperheet ry, 1995-2001
EDUCATION AND TRAINING
HHJ PJ (Hyväksytty hallituksen jäsen, puheejohtaja) CBM chairperson course, Tampereen kauppakamari & Hallituspartnerit ry, 2021
HHJ (Hyväksytty hallituksen jäsen) i.e. CBM (Certified Board Member), CBM exam, Tampereen kauppakamari & Hallituspartnerit ry, 2020
HHJ (Hyväksytty hallituksen jäsen) i.e. CBM (Certified Board Member), Tampereen kauppakamari & Hallituspartnerit ry, 2018
Oppiminen Online, OAMK, HAMK & Omnia, 12/2014-08/2015
Teacher to became coach in learning, InnoOmnia, 01/2011-11/2011
Social media related audiovisual communication studies, Otava Folk High School, 09/2010-09/2011
IPMA Level D – Certified Project Management Associate, 04/2009
Agile, scrum and lean trainings from Nokia Siemens Networks Flexible Company, 2008-2010
Certified Scrum Master, 2008
Project Management Basics, 2005
Multiple internal quality, tool, process and product trainings from Nokia Networks and Nokia Siemens Networks, 1999-2010
Vocational Qualification in Business and Administration, main subject: Marketing
Degree: yo-merkonomi, Ikaalinen Business College, 1992
Secondary School Graduate
Degree: ylioppilas, Tampereen lyseon lukio, 1990
LANGUAGE SKILLS
- Finnish, native speaker
- English, fluent
- Swedish, satisfactory
- Russia, basic knowledge
- German, basic knowledge
- Italian, basic knowledge
- Japanese, basic knowledge
PUBLICATIONS
http://kinda.purot.net/julkaisut
ECEAR ’99 : the Fourth European Conference on Experimental AIDS Research, 18-21 June 1999, Tampere, Finland ; book of abstracts and also via researchgate.net
RECOMMENDATIONS
Here are some of the recommendations from LinkedIn database:
”Do you need help with social media? Pauliina, the ambassador of kindness, is the one to call!” LK
”Pauliina is so full of passion towards her job, it spreads to the listeners and drags them along to her world, full of happy experiences in social media and life. Pauliina watches world with a positive attitude. So if you ever need a coach, who changes people’s views, call Pauliina.” MR
”Pauliina is hard working, good facilitator, speaks English very fluently.” MK
”Pauliina is a splendid coach with a constant level of energy that would make LHC envy : ) She has a great understanding of people related issues, great organizational skills and is a wonderful person to work with. Great coach.” PN
”Pauliina injected lot energy into her job and achieved convincing results regularly. I sincerely value her in-depth technical expertise and good sense of application. While independent, Pauliina is also an excellent team player who would provide each team member with exactly the help or information that she or she asked for to deliver top-notch team results. Pauliina is a very astute, diligent, resourceful, reliable, and trustworthy individual who always achieves superior results. I very much enjoyed working with her and can absolutely recommend her for any similar position.” MT
”Pauliina was a very competent and thorough in her work and always with a positive and open mindset. I can warmly recommend her.” PY
”Pauliina acted as a contact and support person to work related tool that we used regularly. During that time I was always able to get professional help from her whenever it was necessary.” HH
”Pauliina’s performance was with the high quality and effective. Pauliina had a very positive attitude and influence on team spirit.” AK
”Pauliina is a worth recommending – she managed to always be on top of expectations. Being in the tough job of managing failure reports, and the attached complaints coming from both colleagues in the organization as well as customers, she was always positive and friendly. You also knew when Pauliina had accepted a task, it would be completed within the deadline and delivered with outstanding results. I would recommend Pauliina for any job she would be applying for – as I am sure she is able to fill it.” JRP
”Pauliina was my primary contact for management of product-related defects in R&D support group during my assignment as IN Support engineer and later as Project Manager within an Account Team. I sincerely value our professional cooperation which went well beyond company & industry standards thanks to Pauliina’s rational, professional yet human approach. Pauliina really wants to accomplish AND help for which she does not hesitate to go an extra stretch both effort and time wise. I sincerely recommend Pauliina as a committed and hard working colleague, pleasant person to work with.” ZK
“When I had the priviledge to work together with Pauliina in a project, I always experienced her as positive, determined, dutiful, interested, and very motivated. Her work priced itself through high quality. Thanks to Pauliinas excellent social competence, she manages to inspire her colleagues. With her positive, outgoing attitude she can create a nice atmosphere even under difficult circumstances.” JK
“Pauliina’s enthusiasm and good nature is infectious. I had the great privilege to have Pauliina assist me in a workshop. Her positive, upbeat attitude was a huge asset to everyone in the room. Pauliina learns quickly and is very flexible. I highly recommend Pauliina and I hope I have the opportunity to work with her again.” EH
“I worked with Pauliina in same team at Nokia Networks. She was definitely a specialists in metrics area. As a positive and energetic person Pauliina created positive atmosphere around her which made it good work with her.” MM
“Pauliina is a team player, who is proactive and takes charge of things to complete tasks. But above all, Pauliina has excellent attitude and always welcome new challenges with a smile.” TK
Profile in LinkedIn database
Updated 28.12.2023
Pauliina Mäkelä 