Curriculum Vitae
PERSONAL DETAILS
Name: Pauliina Mäkelä (formerly Viikeri)
Sex: Female
Nationality: Finnish
Place of birth: Tampere
Current place of residence: Lempäälä
Marital status: Married, three sons
WORK EXPERIENCE
09/1999-
Global Training Manager/NSN Agile Coach, Nokia Siemens Networks, CDO, Quote to Cash (Q2C) Program, Change Management Team
Main responsibilities: 1) global training management with close co-operation with Q2C Key Program training contacts, Q2C Regional training contacts, Academy contacts and Q2C Training path owners, 2) participating into the projects related to training development, 3) Q2C Critical Item 9 (Roles & Responsibilities) KPI (Key Performance Indicator) reporting of training follow-up, competence assessments and training feedback, 4) developing and executing the processes, ways of working and communications for global training management and 5) participating and learning new things via Tampere Scrum Masters meetings and actively networking with innovating persons in NSN.
Metrics Specialist/NSN Agile Coach, Nokia Siemens Networks, COO Business Excellence, Planning & Development, Metrics Development
Main responsibilities: 1) creating, updating and giving trainings of the Metrics Library which is a database for NSN metric definitions, 2) creating and updating NSN metric definitions, 3) participating into the projects related to metric definitions, quality reporting and quality reporting tools, 4) participating into the METRO Program which will design, create and deploy a common reporting environment for Product Process reporting for NSN with the reporting subprojects of fault management, change management, release and maintenance delivery management, test management and product management, 5) giving Agile/Scrum coaching, organizing Tampere Scrum Masters meetings and Agile events for 1-200 persons in a role of a Agile Change Project Leader in Tampere site and NSN Agile Coach, 6) participating and giving presentations in the COO Metrics Core Team meetings with Business Excellence persons from COO Business Units and taking care of the rolling responsibility for writing meeting minutes, 7) developing and executing the communications for Metrics Community, 8 ) participating into the end user support tasks related to Metrics and Reporting tools (e.g. handling resource mailboxes, creating FAQ pages, handling access rights, feedback, change requests, development ideas and User Stories, 9) creating NSN HW metric definitions and participating into the creation of NSN HW reporting short term and long term reporting solutions, 10) creating and updating TWiki pages and giving trainings for usage of TWiki pages for enabling the internal and external stakeholders to communicate openly and 11) participating into the supporting tasks of the monthly KPI (Key Performance Indicator) reporting.
Metrics Specialist, Nokia, Nokia Networks, Product Creation Quality
Main responsibilities: 1) creating, updating and giving trainings of the Metrics Library which is a database for NET metric definitions, 2) keeping the minutes of Product Creation Metrics Steering Group and creating the monthly Metrics Info Bulletin, 3) giving trainings of the Measurement and Analysis Process, 4) following up the metric actions and communicating the results of the metrics actions, 5) developing and executing the requirement process of metrics and reporting tools, 6) participating into the creation and the user acceptance testing of metrics and reporting tool and 7) organizing meetings related to metrics and reporting of fault management.
Senior Customer Support Engineer, Nokia, Nokia Networks, mCreate Product Line
Main responsibilities: 1) coordinating and following up the inbound technical question cases in the technical questions database (called Electra), the fault reports in the fault management tool (called Pronto) and 3rd party technical question cases and fault reports in the 3rd party fault management tool (called HP ITRC), 2) coordinating and following up the customer case status with the technical support actions, 3) chairing the Fault Control Board meetings biweekly, 4) updating the mCreate Product Line Working Instructions and giving training related to these instructions, 5) induction tasks, 6) giving end user support in Key User, Power User and Local Concept Owner roles for fault management and handling technical questions and giving end user support in Active Agent, Key User and Queue Manager roles for technical support, 7) developing and executing the tool trainings and 8 ) taking care of administration tasks of fault management tool for mCreate Product Line.
Customer Support Engineer, Nokia, Nokia Networks, mCreate Product Line
Main responsibilities: 1) coordinating and following up the inbound technical question cases in the technical questions database (called Electra), the fault reports in the fault management tool (called Pronto) and 3rd party technical question cases and fault reports in the 3rd party fault management tool (called HP ITRC), 2) coordinating and following up the customer case status with the technical support actions, 3) chairing the Fault Control Board meetings biweekly, 4) updating the mCreate Product Line Working Instructions and giving training related to these instructions, 5) induction tasks, 6) giving end user support in Key User, Power User and Local Concept Owner roles for fault management and handling technical questions and giving end user support in Active Agent, Key User and Queue Manager roles for technical support, 7) developing and executing the tool trainings and 8 ) taking care of administration tasks of fault management tool for mCreate Product Line.
Maintenance Coordinator, Nokia, Nokia Networks, Intelligent Network, IN
Main responsibilities: 1) coordinating and following up the inbound technical question cases in the technical questions database (called Electra), the fault reports in the fault management tool (called Pronto) and 3rd party technical question cases and fault reports in the 3rd party fault management tool (called HP ITRC), 2) coordinating and following up the emergency cases from the customers, 3) creating the General Fault Report Status Reports, 4) creating the Intelligent Network Working Instructions and 5) taking care of the secretary tasks of the Fault Control Board meetings biweekly
13.2.1996-31.8.1999
Congress Secretary
Main responsibilities: 1) Congress organizing tasks: designing and creating registration forms, handling registration and payments, organizing accommodation and transport, taking care of the abstract handling, call for papers and brochures designing and posting, sending confirmation letters and handling correspondence with the congress participants and partners, working in the congress office at the congress venue, 2) working as a Mac advisor and 3) taking care of the administration tasks in the registration database.
13.2.1996-31.8.1999
Executive Assistant
Main responsibilities: 1) taking care of the incoming information of the firm which main products were the cleaning products and dish machines for institutional catering service, 2) taking care of the outgoing information from the firm as the e-mail messages, letters and invoices, 3) organizing and scheduling meetings and appointments, 4)
filling, recording and logging the information related to the firm, 5) handling phone calls, 6) invoicing and 7) working as a Mac advisor.
EDUCATION AND TRAINING
IPMA Level D – Certified Project Management Associate, 04/2009
Agile, scrum and lean trainings from Nokia Siemens Networks Flexible Company, 2008-
Certified Scrum Master, 2008
Project Management Basics, 2005
Vocational Qualification in Business and Administration, main subject: Marketing
Degree: yo-merkonomi, Ikaalinen Business College, 1992
Secondary School Graduate
Degree: ylioppilas, Tampereen lyseon lukio, 1990
LANGUAGE SKILLS
- Finnish, native speaker
- English, fluent
- Swedish, satisfactory
- Russia, basic knowledge
- German, basic knowledge
- Italian, basic knowledge
PUBLICATIONS
RECOMMENDATIONS
Here are some of the recommendations from LinkedIn database:
“Pauliina is hard working, good facilitator, speaks English very fluently.” MK
“Pauliina is a splendid coach with a constant level of energy that would make LHC envy : ) She has a great understanding of people related issues, great organizational skills and is a wonderful person to work with. Great coach.” PN
“Pauliina injected lot energy into her job and achieved convincing results regularly. I sincerely value her in-depth technical expertise and good sense of application. While independent, Pauliina is also an excellent team player who would provide each team member with exactly the help or information that she or she asked for to deliver top-notch team results. Pauliina is a very astute, diligent, resourceful, reliable, and trustworthy individual who always achieves superior results. I very much enjoyed working with her and can absolutely recommend her for any similar position.” MT
“Pauliina was a very competent and thorough in her work and always with a positive and open mindset. I can warmly recommend her.” PY
“Pauliina acted as a contact and support person to work related tool that we used regularly. During that time I was always able to get professional help from her whenever it was necessary.” HH
“Pauliina’s performance was with the high quality and effective. Pauliina had a very positive attitude and influence on team spirit.” AK
“Pauliina is a worth recommending – she managed to always be on top of expectations. Being in the tough job of managing failure reports, and the attached complaints coming from both colleagues in the organization as well as customers, she was always positive and friendly. You also knew when Pauliina had accepted a task, it would be completed within the deadline and delivered with outstanding results. I would recommend Pauliina for any job she would be applying for – as I am sure she is able to fill it.” JRP
“Pauliina was my primary contact for management of product-related defects in R&D support group during my assignment as IN Support engineer and later as Project Manager within an Account Team. I sincerely value our professional cooperation which went well beyond company & industry standards thanks to Pauliina’s rational, professional yet human approach. Pauliina really wants to accomplish AND help for which she does not hesitate to go an extra stretch both effort and time wise. I sincerely recommend Pauliina as a committed and hard working colleague, pleasant person to work with.” ZK
“When I had the priviledge to work together with Pauliina in a project, I always experienced her as positive, determined, dutiful, interested, and very motivated. Her work priced itself through high quality. Thanks to Pauliinas excellent social competence, she manages to inspire her colleagues. With her positive, outgoing attitude she can create a nice atmosphere even under difficult circumstances.” JK
“Pauliina’s enthusiasm and good nature is infectious. I had the great privilege to have Pauliina assist me in a workshop. Her positive, upbeat attitude was a huge asset to everyone in the room. Pauliina learns quickly and is very flexible. I highly recommend Pauliina and I hope I have the opportunity to work with her again.” EH
“I worked with Pauliina in same team at Nokia Networks. She was definitely a specialists in metrics area. As a positive and energetic person Pauliina created positive atmosphere around her which made it good work with her.” MM
“Pauliina is a team player, who is proactive and takes charge of things to complete tasks. But above all, Pauliina has excellent attitude and always welcome new challenges with a smile.” TK
Updated 26.9.2009
My Doing and Learning Steps to Agile Coach
2009
March 2009
Participating Agile Dinner (organized by Agile Finland) 11.3.2009 in Restaurant Plevna, Tampere, Finland.
Reading the book User Stories Applided by Mike Cohn.
Working with User Stories from Fault Management area to design, create and deploy a common reporting environment for Product Process reporting for NSN.
February 2009
Organizing and participating Tampere Scrum Masters Meeting 17.2.2009.
Not able to participate Boot-camp on self-organizing Scrum teams 9.-11.2.2009 in Espoo, Finland – cancelled due to travel districtions.
Working with User Stories from Fault Management area to design, create and deploy a common reporting environment for Product Process reporting for NSN.
January 2009
Participating Agile coach network Q&A session 16.1.2009 in teleconference meeting.
Organizing and participating Tampere Scrum Masters Meeting 13.1.2009.
Working with User Stories from Fault Management area to design, create and deploy a common reporting environment for Product Process reporting for NSN.
2008
December 2008
Coaching own team 11.12.2008 in teleconference meeting.
Participating Agile Dinner (organized by Agile Finland) 4.12.2008 in Restaurant Plevna, Tampere, Finland.
November 2008
Participating Agile coach network Q&A session 28.11.2008 in teleconference meeting.
Organizing and participating Tampere Scrum Masters Meeting 21.11.2008.
Coaching a person who is a head of project management services in Prague.
Organizing and participating Tampere Coaches Lunches every Wednesday, starting 19.11.2008.
Coaching a person who is specialist in NSN quality by giving the presentation of Agile Introduction and Scrum Introduction in teleconference meeting.
Participating Introduction to Test-Driven Development and Continuous Integration Day in Tampere, Finland. Trainer: Lasse Koskela.
Participating Agile Estimating and Planning in Tampere, Finland. Trainer: Wolfgang Steffens.
Coaching a person who is configuration owner in IT by giving the presentation of Agile Introduction and Scrum Introduction before Certified Scrum Master training in Tampere, Finland.
October 2008
Participating Agile coach network meeting and seminar 30.-31.10.2008 in Hanasaari Congress Center, Helsinki, Finland in teleconference meeting.
Not able to participate Scandinavian Agile Conference 29.10.2008 in Marina Congress Center, Helsinki, Finland – cancelled due to travel districtions.
Participating and networking in COO BE All Hands Workshop 15.-16.10.2008 in Tallink City Hotel, Tallinn.
September 2008
Participating Agile user stories training 30.9.2008 in Espoo, Finland. Trainer: Rachel Davies.
Participating Retrospective facilitator training 29.9.2008 in Espoo, Finland. Trainer: Rachel Davies.
Participating Agile and Lean management in practice seminar 25.9.2008 in teleconference meeting. Speaker: Dave Thomas.
Giving TWiki training 22.9.2008 to 8 persons in Tampere, Finland.
Participating Sprint Retrospective Workshop for Agile team 19.9.2008 in Tampere, Finland. Facilitators: Elisabeth Hendrickson and Pauliina Mäkelä.
Participating Agile team’s sprint demo 19.9.2008 in Tampere, Finland.
Organizing and participating in Agile Day Tampere 18.9.2008 in Tampere, Finland. Speakers: Juha Nurmi, Sami Lilja, Ran Nyman and Elisabeth Hendrickson.
Hosting 18.-19.9.2008 Elisabeth Hendrickson in Tampere, Finland.
Giving TWiki training 1.9.2008 to 4 persons in Tampere, Finland.
August 2008
Coaching with Agile Coach colleague, participating Agile team’s sprint planning session and planning Agile Day Tampere and Sprint Retrospective Workshop 25.8.2008 in Tampere, Finland.
Participating Agile Cookbook Info Session 21.8.2008 in teleconference meeting. Speaker: Kati Vilkki.
Giving TWiki training 18.8.2008 to two persons in teleconference meeting.
Coaching one person from Tieto in teleconference meeting.
June 2008
Participating Agile Team’s Scrum Kick-off & planning meeting 25.6.2008 in Tampere, Finland.
Participating three Scrum Meetings 25.6.2008 in Tampere, Finland.
Participating Agile Team’s Scrum Kick-off & planning meetings 18.6.2008 and 19.6.2008 in Tampere, Finland.
Visiting Agile Team’s people 16.6.2008 in Tampere, Finland.
Participating in Agile Testing Consultation 13.6.2008 in Tampere, Finland. Trainer: Elisabeth Hendrickson.
Participating in Agile Transformation Simulation 11.-12.6.2008 in Tampere, Finland. Trainer: Elisabeth Hendrickson.
Hosting 11.-13.6.2008 Elisabeth Hendrickson in Tampere, Finland.
Registrating into the discussion NSN Agile Forum.
Participating Scrum Meeting 2.6.2008 in Tampere, Finland.
May 2008
Creating NSN Agile Coach information TWiki pages.
Joining Agile Coach Network.
Participating and networking in Agile Coach Network meeting 20.-22.5.2008 in Congress Center Elohovi, Vihti, Finland. Trainer: Michael Feathers.
April 2008
Participating and networking in Certified Scrum Master Training 10.-11.4.2008 in Scandic Hotel Simonkenttä, Helsinki, Finland. Trainers: Bas Vodde and Petri Haapio.
Reading the book Implementing Lean Software Development: From Concept to Cash by Mary Poppendieck and Tom Poppendieck.
January 2008
Participating and networking in NSN Agile Days 29.-30. 1.2008 in Finlandia Hall, Helsinki, Finland. Some of the speakers: Craig Larman and Michael Feathers.
2007
December 2007
Listening the First Agile presentation, Agile update by Kati Vilkki and Paul Nagy while participating and networking in NSN COO BE NETWORK WORKSHOP 13.-14. 12.2007 in Espoo, Finland.
Nokia Networks trainings 1999-2003
| Start Date | End Date | Training Course Name |
| 20.11.2003 | 20.11.2003 | BusinessObjects5.1 User Course |
| 10.11.2003 | 10.11.2003 | Info Cafe: Benefits in Nokia |
| 07.10.2003 | 09.10.2003 | Electra Training for Key Users |
| 01.10.2003 | 01.10.2003 | Electra Product Admin Training |
| 24.09.2003 | 24.09.2003 | BO Briefing |
| 21.08.2003 | 21.08.2003 | J4.2 Basic Platform Briefing |
| 13.06.2003 | 13.06.2003 | Process Communication Model |
| 09.06.2003 | 09.06.2003 | Quality Basics Training/Mod.12 |
| 05.06.2003 | 05.06.2003 | Quality Basics Training/Mod.11 |
| 14.05.2003 | 14.05.2003 | Quality Basics Training/Mod. 6 |
| 12.05.2003 | 12.05.2003 | Info Cafe: LearningMarketPlace |
| 12.05.2003 | 12.05.2003 | Quality Basics Training/Mod. 3 |
| 09.05.2003 | 09.05.2003 | Quality Basics Training/Mod. 2 |
| 09.05.2003 | 09.05.2003 | Quality Basics Training/Mod. 1 |
| 09.04.2003 | 10.04.2003 | ECC Training for Trainers |
| 17.03.2003 | 17.03.2003 | Info Cafe: mCreate Metrics |
| 11.02.2003 | 11.02.2003 | TC3 Basic Platform Briefing |
| 03.02.2003 | 03.02.2003 | TC3 Briefing |
| 23.01.2003 | 23.01.2003 | SuMo -process training for Tampere based core teams |
| 05.12.2002 | 05.12.2002 | J4.3 Briefing |
| 29.11.2002 | 29.11.2002 | Työn ja perheen yhteensovittaminen |
| 28.11.2002 | 28.11.2002 | Ihmemaa |
| 14.11.2002 | 14.11.2002 | Change Note Tool Process Briefing |
| 23.10.2002 | 23.10.2002 | Tehokas ajanhallinta/Effective Time Management |
| 01.10.2002 | 01.10.2002 | Pronto Key User Support training |
| 20.08.2002 | 20.08.2002 | Pronto Key User Training |
| 12.06.2002 | 12.06.2002 | Change Note Tool Training |
| 16.04.2002 | 16.04.2002 | IMN Software for Dummies |
| 15.04.2002 | 15.04.2002 | mCreate HelpDesk tool training |
| 14.01.2002 | 14.01.2002 | Performance Evaluation info |
| 15.05.2001 | 16.05.2001 | Asiakassuhteet – kehitä taitojasi |
| 03.05.2001 | 03.05.2001 | TYÖSSÄJAKSAMISEN JA TIIMITYÖSKENTELYN SEMINAARI TRE-TALO |
| 06.04.2001 | 06.04.2001 | PRONTO EXTRANET BRIEFING |
| 14.11.2000 | 14.11.2000 | IN CoAch Change Workshop |
| 13.10.2000 | 13.10.2000 | Care Overview |
| 05.09.2000 | 05.09.2000 | MANAGING YOURSELF SEMINAR |
| 04.09.2000 | 04.09.2000 | MM/INTRA BRIEFING |
| 29.08.2000 | 29.08.2000 | DATA WAREHOUSE AND MAINTENANCE METRICS INFORMATION DAY |
| 06.04.2000 | 06.04.2000 | SAS TRAINING |
| 20.03.2000 | 20.03.2000 | CHINA SEMINAR |
| 22.02.2000 | 22.02.2000 | NOLS INFO BRIEFING |
| 09.02.2000 | 09.02.2000 | TRACKVIEW BRIEFING |
| 16.12.1999 | 16.12.1999 | OUTAGE BRIEFING |
| 07.12.1999 | 10.12.1999 | SMP ADMIN |
| 01.12.1999 | 03.12.1999 | SCP ADMIN |
| 25.11.1999 | 26.11.1999 | SCP OPERATOR |
| 24.11.1999 | 24.11.1999 | IM SERVICE INFO |
| 15.11.1999 | 19.11.1999 | IN_PLAT |
| 12.11.1999 | 12.11.1999 | IN INTRO |
| 10.11.1999 | 10.11.1999 | MSG/IN PRODUCT PROCESS |
| 26.10.1999 | 26.10.1999 | VAX BRIEFING |
| 26.10.1999 | 26.10.1999 | MS EXCEL BRIEFING |
| 25.10.1999 | 25.10.1999 | NOKIA NETWORKS PRODUCTS AND SOLUTIONS |
| 18.10.1999 | 22.10.1999 | HP UNIX PERUSKURSSI |
| 12.10.1999 | 12.10.1999 | OUTLOOK98 |
| 07.10.1999 | 07.10.1999 | INFORMATION SERVICES AND LIBRARY BRIEFING |
| 05.10.1999 | 05.10.1999 | LOTUS NOTES |
| 30.09.1999 | 30.09.1999 | ENVIRONMENT AND SECURITY INFORMATION-FORUM BRIEFING |
| 23.09.1999 | 24.09.1999 | MSG INTRODUCING GLOBAL MSG |
| 22.09.1999 | 22.09.1999 | TERVETULOA NET:IIN |
| 17.09.1999 | 17.09.1999 | MSG/IN MEASUREMENTS OF IN SERVICES |
| 17.09.1999 | 17.09.1999 | MSG/IN ALARMS BRIEFING |
| 16.09.1999 | 16.09.1999 | NT 4.0 |
| 09.09.1999 | 10.09.1999 | MSG/IN TRAINING FOR NEWCOMERS |
| 06.09.1999 | 07.09.1999 | INTRODUCTION TO TELECOMMUNICATIONS |
Ansioluettelo
Henkilötiedot
Nimi:
Pauliina Mäkelä (ent. Viikeri)
Syntymäpaikka:
Tampere
Nykyinen asuinpaikka:
Lempäälä
Siviilisääty:
Naimisissa, kolme poikaa
Työkokemus
09/1999-
Metrics Specialist/NSN Agile Coach, Nokia Siemens Networks, COO Business Excellence, Planning & Development, Metrics Development
Päätehtävät: 1) laatumittarimääritysten tietokannan (mittarikirjaston/Metrics Libraryn) kokoaminen, ylläpito ja koulutus, 2) mittarimääritysten luominen ja päivittäminen, 3) osallistuminen ajankohtaisiin laatumittareihin, laaturaportointia ja laatumittarityökaluja koskeviin projekteihin, 4) osallistuminen yleisen raportointiympäristön luomiseen tuoteprosessien laaturaportointia varten; METRO Programmin osa-alueina vianhallinta, testaus, tuotteenhallinta ja programmin hallinta, 5) 1-200 henkilölle Agile coaching, Tampere Scrum Mastereiden tapaamisien sekä Agile-tapahtumien järjestämistä, 6) osallistuminen COO Metrics Core Team-palavereihin liiketoimintayksiköiden avainlaatuhenkilöiden kanssa sekä kiertävän pöytäkirjavastuun hoitaminen, 7) ajankohtaisten asioiden kommunikointi laatumittariyhteisölle, 8 ) osallistuminen laatumittarityökalujen loppukäyttäjätukitehtäviin, 9) NSN HW mittarimääritysten luominen ja lyhyen sekä pitkän aikavälin laaturaportointiratkaisujen luominen, 10) TWiki-sivustojen luominen, ylläpito ja koulutus sekä 11) osallistuminen kuukausittaiseen KPI (Key Performance Indicator) -raportointiin avustavissa tehtävissä.
Metrics Specialist, Nokia, Nokia Networks, Product Creation Quality
Päätehtävät: 1) laatumittarimääritysten tietokannan (mittarikirjaston) kokoaminen, ylläpito ja koulutus, 2) Product Creation Metrics Steering Groupin pöytäkirjan sekä laatumittaritiedotteen laatiminen, 3) mittaus- ja analysointiprosessiin liittyvien koulutuksien antaminen, 4) laatutoimenpiteiden seuranta ja tulosten kommunikointi, 5) laatumittarityökalujen vaatimustenhallintaprosessin luominen ja toteutus, 6) osallistuminen mittausjärjestelmän kehittämiseen ja käyttäjätestaukseen ja 7) vianhallintatyökalun mittaukseen liittyvien palaverien järjestäminen.
Senior Customer Support Engineer, Nokia, Nokia Networks, mCreate Product Line
Päätehtävät: 1) teknisten kysymysten tietokantaan saapuvien teknisten kysymysten, vianhallintajärjestämään saapuvien sisäisten ja asiakasvikaraporttien sekä kolmannen osapuolen teknisten kysymysten ja vikaraporttien koordinointi, 2) asiakasvikatilanteen seuranta tekniseen tukeen liittyvien toimenpiteiden kautta, 3) vianhallintapalavereiden puheenjohtajuus, 4) tuotetuen työohjeen päivittäminen ja kouluttaminen, 5) perehdyttäminen, 6) vianhallintajärjestämän loppukäyttäjien tukeminen ongelmatilanteissa Key User-, Power User- ja Local Concept Owner-roolien kautta sekä teknisten kysymysten tietokannassa työskentelyä ja loppukäyttäjien tukemista ongelmatilanteissa Active Agent-, Key User- ja Queue Manager-roolien kautta ja 7) työkalukoulutusten suunnittelu ja pitäminen.
Customer Support Engineer, Nokia, Nokia Networks, mCreate Product Line
Päätehtävät: 1) teknisten kysymysten tietokantaan saapuvien teknisten kysymysten, vianhallintajärjestämään saapuvien sisäisten ja asiakasvikaraporttien sekä kolmannen osapuolen teknisten kysymysten ja vikaraporttien koordinointi, 2) asiakasvikatilanteen seuranta tekniseen tukeen liittyvien toimenpiteiden kautta, 3) vianhallintapalavereiden puheenjohtajuus, 4) tuotetuen työohjeen päivittäminen ja kouluttaminen, 5) perehdyttäminen, 6) vianhallintajärjestämän loppukäyttäjien tukeminen ongelmatilanteissa Key User-, Power User- ja Local Concept Owner-roolien kautta sekä teknisten kysymysten tietokannassa työskentelyä ja loppukäyttäjien tukemista ongelmatilanteissa Active Agent-, Key User- ja Queue Manager-roolien kautta ja 7) työkalukoulutusten suunnittelu ja pitäminen.
Maintenance Coordinator, Nokia, Nokia Networks, Intelligent Network, IN
Päätehtävät: 1) teknisten kysymysten tietokantaan saapuvien teknisten kysymysten, vianhallintajärjestämään saapuvien sisäisten ja asiakasvikaraporttien ja kolmannen osapuolen teknisten kysymysten ja vikaraporttien sekä asiakkaan hätätapaustilanteiden koordinointi, 2) yleisten vikailmoitustilanneraporttien luominen, 3) älyverkkotuotelinjan työohjeen luominen ja 4) vianhallintapalavereiden sihteerin tehtävät.
13.2.1996-31.8.1999
kongressisihteeri
Päätehtävät: 1) Kongressien, kokousten, näyttelyiden ja tapahtumien järjestelytehtävät: rekisteröintilomakkeiden luonti, rekisteröintien käsittely, osallistujien majoituksen järjestäminen ja maksuliikenteen hoitaminen, abstraktien käsittely, esitelmien pyytäminen ja esitteiden laatiminen sekä postitus, vahvistuskirjeiden lähettäminen sekä muun kirjeenvaihdon hoitaminen osallistujille, työskentely kongressin rekisteröintitoimistossa kongressin tapahtumapaikalla, 2) mikrotukitehtävät, 3) tukitoimet rekisteröintitietokannassa.
13.2.1996-31.8.1999
johdon sihteeri
Päätehtävät: 1) Suurtalouksien koneelliseen astianpesuun, pesuaineisiin ja -koneisiin keskittyneen yrityksen sisääntulevan tiedon avaaminen, käsittely ja lajittelu, 2) kaiken uloslähtevän tiedon käsittely sähköposteina, kirjeinä ja laskuina, 3) tapaamisten ja palavereiden järjestelyä ja aikataulutusta, 4) yritystiedon käsittelyä täyttämisen, tallentamisen ja kirjaamisen kautta, 5) puhelinkeskuksena toimiminen, 6) laskutus ja 7) mikrotukitehtävät.
Koulutus ja kurssit
NSN Agile Coach-koulutukset Flexible Companyn toimesta, 2008-
Certified Scrum Master, 2008
Project Management Basics, 2005
Nokia Networksin ja Nokia Siemens Networksin sisäiset tuote-, työkalu-, prosessi- ja laatukoulutukset, 1999-
Nokia Networksin kurssit, 1999-2003
Yo-merkonomi markkinointilinjalta, Ikaalisten kauppaoppilaitos, 1992
Ylioppilas, Tampereen lyseon lukio, 1990
Kielitaito
- suomi, äidinkieli
- englanti, erinomainen
- ruotsi, perusteet
- venäjä, perusteet
- saksa, alkeet
- italia, alkeet
Luottamustoimet
puheenjohtaja, Monikkoposti -jäsenlehden toimittaja,
edustaja Suomen Monikkoperheet ry:n toiminnassa, monikkoperhevalmentaja
1996-2001
Suositukset
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